Effective Date: July 24, 2026
IMPORTANT: PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR SERVICES. By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
As used in this Agreement: "Agreement" means these Terms of Service, including all referenced policies. "Customer Data" means any data, information, or material provided or uploaded by you to the Services, including contracts, vendor information, and related documents. "Documentation" means our user guides, help documentation, and other materials made available at contracd.com/docs. "Services" means Contracd's vendor management platform, including the web application, APIs, integrations, and related services. "Subscription Plan" means your customized subscription as confirmed in your Order Form, subscription confirmation email, or account settings, including your pricing, billing interval, and enabled features. "You" or "Customer" means the individual or entity entering into this Agreement.
By creating an account, accessing the Services, or clicking "I Accept," you agree to this Agreement. If you are accepting on behalf of a company or organization, you represent that you have authority to bind that entity.
We may modify these Terms at any time. Material changes will be communicated via email to your registered address with 30 days advance notice, in-platform notification, and an updated "Effective Date" above. Continued use after changes become effective constitutes acceptance. If you do not agree to changes, you must discontinue use and may terminate your account.
To use the Services, you must provide accurate, current, and complete information; maintain and update your information; be at least 18 years old; and have authority to bind your organization for business accounts.
You are responsible for maintaining confidentiality of login credentials, all activity under your account, notifying us immediately of unauthorized access at security@contracd.com, and using strong passwords and enabling multi-factor authentication if available. We are not liable for losses caused by unauthorized use of your account.
We may suspend or terminate your account if you violate these Terms, your account is used for fraudulent or illegal activity, payment is past due after a 15-day grace period, or we are required to do so by law. We will provide notice except where prohibited by law or immediate action is required for security.
We offer simple, transparent pricing: $200/month includes up to 20 contracts, with $10/contract pricing above that. All features are included for every customer - no tiers, no feature gating, no upsells.
Pricing Structure: Up to 20 active contracts costs $200/month flat. Above 20 contracts, you pay $10 per contract per month (e.g., 30 contracts = $300/month, 50 contracts = $500/month). All features are included regardless of contract count.
Active contracts are vendor contracts currently under management. Expired, archived, or draft contracts do not count toward your contract total. Contract count is assessed once per billing cycle, with changes applying to the next billing period.
All customers receive: Unlimited users, vendor deduplication across all entities, renewal tracking and alerts (30/60/90/120 days), AI-powered contract analysis, CSV and PDF uploads, dashboard and savings reports, multi-entity view, export to Excel and PDF, and email support.
Monthly plans are billed on the same day each month. Annual plans are billed annually in advance. Prorated charges apply for mid-cycle upgrades. Payment methods include credit card (Visa, MasterCard, American Express), ACH transfer for annual plans only at the Enterprise tier, and wire transfer for Enterprise tier only with invoice.
Subscriptions auto-renew unless cancelled 30 days before renewal. We will charge your payment method on file. You authorize automatic charges. For failed payments, we will make 3 retry attempts over 15 days. Accounts are suspended after 15 days. A $25 failed payment fee may apply. Accounts are terminated after 30 days of non-payment.
We may change prices with 30 days notice. Changes will not affect your current billing cycle. If you do not accept new pricing, you may cancel your subscription.
For monthly plans, there are no refunds for partial months. You may cancel anytime without penalty. Access continues until end of the paid period. For annual plans, we offer a 14-day money-back guarantee with a full refund if cancelled within 14 days. After 14 days, there are no refunds for the remaining contract term.
Fees are exclusive of taxes. You are responsible for all applicable taxes including sales tax, VAT, and GST, except taxes based on our net income. We will add applicable taxes to your invoice.
Contrac'd may offer a free or paid Vendor Waste Audit engagement (Stage 1 aggregate evaluation and, if elected, Stage 2 detailed findings). Marketing pages summarize the offer; they are not a substitute for a signed audit Statement of Work ("Audit SOW").
Unless a signed Audit SOW states otherwise, the commercial outline is:
Presented Savings means the year-1 addressable amounts Contrac'd formally presents at Stage 1 for commercial purposes under the Audit SOW. It is not contingent on later vendor negotiations or on "verified" savings recorded in the product, and may differ from later realized totals.
Documents and authority. Before upload, you must execute an Audit SOW (or other written engagement we provide). By uploading contracts or related files, you represent that you have authority to share them and that processing by Contrac'd and its subprocessors (including AI extraction providers described in our security materials) is permitted. FrontCFO or other fractional advisory, if any, is a separate engagement and is not included in the Audit SOW.
If a signed Audit SOW conflicts with this Section 4.6, the Audit SOW controls for that engagement. Subscription use of the platform after Option B (or any paid subscription) remains subject to these Terms and your order confirmation.
Subject to this Agreement, we grant you a non-exclusive, non-transferable, revocable license to access and use the Services, upload and process Customer Data, generate reports and analytics, and use integrations and APIs where available. This license is limited to your internal business purposes only.
You may not resell, sublicense, or distribute the Services; reverse engineer, decompile, or disassemble the Services; remove or modify proprietary notices; use the Services for illegal purposes; transmit viruses, malware, or harmful code; interfere with or disrupt the Services; access or use another customer's data; use automated tools to scrape or harvest data; exceed usage limits specified in your Subscription Plan; or use the Services to build a competing product.
You agree to reasonable use of the Services consistent with your Subscription Plan. Excessive use may result in throttling or rate limiting, a request to upgrade to a higher tier, additional fees for overage, or suspension for abuse.
You will comply with all applicable laws, including data protection and privacy laws, export control regulations, anti-corruption and anti-bribery laws, and industry-specific regulations.
You retain all ownership rights in Customer Data. You grant us a limited license to store and process Customer Data to provide the Services, use Customer Data to generate insights and analytics for you, and create anonymized, aggregated data for our business purposes. We do not claim ownership of Customer Data.
You represent and warrant that you have all necessary rights to Customer Data; Customer Data does not violate any law or third-party rights; you have obtained all necessary consents for data processing; and Customer Data does not contain malware or harmful code.
We will process Customer Data only as instructed by you, implement appropriate security measures, assist with data subject requests where applicable, notify you of data breaches affecting Customer Data, and return or delete Customer Data upon termination as directed.
We may create anonymized, aggregated data derived from Customer Data. This anonymized data cannot be used to identify you or your customers, belongs to us and may be used for any lawful purpose, and may be retained after termination.
We and our licensors own all rights, title, and interest in the Services and Documentation, our trademarks, logos, and branding, all software, algorithms, and technology, improvements and derivative works, and anonymized, aggregated data. Your use of the Services does not grant you ownership of any intellectual property.
If you provide feedback, suggestions, or ideas about the Services, we may use them without restriction or compensation, you grant us a perpetual, worldwide, royalty-free license, and you waive any intellectual property claims.
You may not use our trademarks without prior written consent, except to identify yourself as a customer with our approval or in compliance with our Brand Guidelines if provided.
"Confidential Information" means non-public information disclosed by one party to the other, including Customer Data, business strategies and financial information, technical information and trade secrets, and terms of this Agreement including pricing.
The receiving party will keep Confidential Information confidential, use it only for purposes of this Agreement, protect it with reasonable security measures, and not disclose it except to employees and contractors who need to know.
Confidentiality obligations survive termination for 5 years, with perpetual protection for trade secrets.
We warrant that we have the right to provide the Services, Services will materially conform to Documentation, and we will use commercially reasonable efforts to maintain Services.
EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY OR COMPLETENESS OF RESULTS, AND UNINTERRUPTED OR ERROR-FREE OPERATION. We do not warrant that Services will meet your requirements, results will be accurate or reliable, defects will be corrected, or Services will be secure or virus-free. YOU USE THE SERVICES AT YOUR OWN RISK.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THIS AGREEMENT SHALL NOT EXCEED: for monthly plans, the amount paid in the 12 months preceding the claim; for annual plans, the amount paid under your current contract term; with a minimum of $500.
WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, OR BUSINESS; LOSS OF DATA EXCEPT AS CAUSED BY OUR GROSS NEGLIGENCE; COST OF SUBSTITUTE SERVICES; OR BUSINESS INTERRUPTION, EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Liability limits do not apply to your breach of Section 5.2 (Restrictions), your breach of Section 8 (Confidentiality), your infringement of our intellectual property, gross negligence or willful misconduct, or obligations that cannot be limited by law.
These limitations are fundamental to our Agreement. Without them, we would not provide Services at the current pricing.
You will indemnify, defend, and hold us harmless from claims arising from your use of the Services, your breach of this Agreement, your Customer Data including infringement or violation of laws, and your violation of third-party rights. This includes reasonable attorneys' fees and costs.
We will indemnify you from third-party claims that the Services infringe intellectual property rights, provided you promptly notify us of the claim, we have sole control of defense and settlement, and you reasonably cooperate with us.
The indemnified party must provide prompt written notice, grant control of defense and settlement, and provide reasonable assistance. The indemnifying party may not settle without consent if settlement requires admission of liability or imposes obligations on the indemnified party.
This Agreement begins when you first access the Services and continues until terminated.
You may terminate monthly plans anytime, effective at the end of the current billing period; annual plans at the end of the term with 30 days notice required for non-renewal; or for cause immediately if we materially breach after a 30 days cure period.
We may terminate for convenience with 30 days notice and refund of prorated fees; for cause immediately if you materially breach; for non-payment after 30 days past due; or if required by law.
Upon termination, your access to Services ends immediately, all fees owed become due, you must cease using Services, and we will delete Customer Data within 30 days unless otherwise agreed. You may export Customer Data within 30 days of termination. After 30 days, data may be irretrievably deleted.
The following sections survive termination: Section 4 regarding fees owed, Section 6 regarding Customer Data ownership, Section 7 (Intellectual Property), Section 8 (Confidentiality), Section 9 (Disclaimers), Section 10 (Limitation of Liability), Section 11 (Indemnification), Section 14 (Dispute Resolution), and Section 15 (General Provisions).
For Enterprise customers, we commit to 99.5% monthly uptime excluding scheduled maintenance, with a maximum of 3.6 hours of downtime per month.
If we fail to meet the uptime commitment: for 99.0-99.5% uptime, you receive a 10% service credit; for 98.0-99.0% uptime, you receive a 25% service credit; for less than 98.0% uptime, you receive a 50% service credit.
The SLA does not apply to downtime caused by your equipment, software, or network connectivity; third-party services including integrations and APIs; force majeure events; your breach of this Agreement; or scheduled maintenance with notice.
Before filing a claim, you agree to contact us at legal@contracd.com and attempt to resolve the dispute informally for 30 days.
If informal resolution fails, disputes will be resolved by binding arbitration except as noted below. Arbitration will follow American Arbitration Association (AAA) Commercial Arbitration Rules.
Either party may pursue in court intellectual property disputes, claims under $10,000, or injunctive or equitable relief.
YOU WAIVE THE RIGHT TO PARTICIPATE IN CLASS ACTIONS OR CLASS-WIDE ARBITRATION. All claims must be brought individually. You may not bring claims as plaintiff or class member in a class action, consolidate claims with other customers, or seek relief on behalf of others.
This Agreement is governed by the laws of Delaware, United States, without regard to conflict of law principles.
TO THE EXTENT ARBITRATION DOES NOT APPLY, YOU WAIVE THE RIGHT TO JURY TRIAL.
This Agreement, including the Privacy Policy, DPA, and other referenced policies, constitutes the entire agreement and supersedes all prior agreements or understandings. A signed Vendor Waste Audit Statement of Work governs commercial terms of that audit engagement and, if it conflicts with Section 4.6, controls for that engagement only.
We may update these Terms as described in Section 2.2. Amendments to executed contracts require written consent of both parties.
You may not assign this Agreement without our written consent. We may assign to affiliates or acquirers in connection with a merger or sale.
Neither party is liable for delays or failures caused by events beyond reasonable control, including acts of God, war, terrorism, pandemic, or internet or power failures.
Notices must be in writing. To you, email to your registered address is deemed received when sent. To us, email to legal@contracd.com is deemed received when received.
If any provision is invalid or unenforceable, it will be modified to be enforceable while preserving intent. If not possible, it will be severed, and remaining provisions remain in effect.
Failure to enforce any right does not waive that right. Waivers must be in writing.
Nothing creates a partnership, joint venture, or employment relationship. Neither party may bind the other.
For questions about these Terms, contact our Legal Department by email at legal@contracd.com.
For other inquiries: Customer Support at support@contracd.com, Security Issues at security@contracd.com, and Privacy Questions at privacy@contracd.com.
BY USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS.